Privacy Policy (last update 9 Jan 2026 - previous update December 2025)
Nelson Bay Real Estate Pty Ltd – ACN 001 980 016
(Trading as Nelson Bay Real Estate, Tilligerry Real Estate, and Bay Business Centre)
Nelson Bay Real Estate is committed to protecting the privacy of our clients, customers and website users.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect personal information in the course of operating our real estate business and through our websites.
What personal information we collect
We may collect personal information including, but not limited to:
- names, addresses, phone numbers and email addresses
- identification details where required by law
- property ownership and transaction details
- information provided when making enquiries, requesting appraisals, attending open homes or entering into agreements
- marketing preferences
- tenancy, leasing or purchase application information
- website usage information (see Cookies & Website Tracking below)
We generally collect personal information directly from you, but may also collect it from third parties such as solicitors, conveyancers, financial institutions, government bodies or publicly available sources where lawful.
Cookies & Website Tracking
Our website may use cookies, tracking tools and server logs to help us understand how visitors use our site and improve our services.
This may include collecting:
- browser and device type
- IP address
- pages viewed
- the website you came from
- time spent on the site
Most browsers allow you to disable cookies, however some website features may not function properly if cookies are disabled.
Anonymity & Choosing Not to Provide Information
You may browse our website anonymously without telling us who you are.
However, if you request property information, updates, appraisals, inspections, applications or real estate services, we generally need your personal details.
If you choose not to provide information when requested, we may be unable to assist you.
How we use personal information
We collect, hold and use personal information for purposes including:
- acting as agent for vendors and landlords
- providing market appraisals and property advice
- facilitating the sale, purchase or leasing of property
- communicating with purchasers, tenants and prospective clients
- conducting open house inspections and managing access
- complying with legal and regulatory obligations
- marketing our services and properties, where permitted
We only use personal information for purposes reasonably related to our real estate services, or as otherwise permitted or required by law.
Automated Decision Making (ADM)
We do not use automated decision-making systems to make decisions that affect your rights or interests.
All decisions relating to sales, leasing, tenancy applications, appraisals or negotiations are made by our staff, not computers or artificial intelligence.
Marketing communications
We may use personal information to provide marketing communications about properties, services or opportunities we believe may be of interest.
You may opt out at any time by:
- using the unsubscribe link in our emails, or
- contacting us directly
We comply with the Spam Act 2003 (Cth).
We will not use sensitive information for marketing without your consent.
Disclosure of personal information
We may disclose personal information where necessary to provide our services, including to:
- vendors, purchasers, landlords and tenants
- solicitors, conveyancers, financial institutions, valuers
- pest and building inspectors and other professional service providers
- owners’ corporations and strata managers
- property advertising portals and media platforms
- government and regulatory authorities when required by law
We take reasonable steps to ensure that third parties handle personal information appropriately.
Overseas storage and disclosure
Some service providers we use (e.g., cloud storage, CRM systems, email and marketing platforms) may store or process information outside Australia.
Where identifiable, this may include:
- Australia
- United States
- Singapore
- European Union
We take reasonable steps to ensure personal information held overseas is protected in line with Australian privacy standards.
However, privacy laws in other countries may differ.
Links to other websites
Our website may contain links to third-party sites.
These sites are not controlled or endorsed by us, and we are not responsible for their privacy practices.
We encourage you to check their privacy policies.
Access and correction
You may request access to the personal information we hold about you, or request correction if it is inaccurate, out of date or incomplete.
Requests can be made by contacting us using the details below.
We will respond within a reasonable timeframe in accordance with the Privacy Act.
Complaints
If you believe we have breached your privacy, please contact us.
We will investigate and try to resolve your concerns promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Employee records
Personal information relating to current or former employees is handled in line with relevant laws.
Certain employee record information is exempt from the Australian Privacy Principles under the Privacy Act.
Acceptance of this policy
By using our website or providing your personal information, you agree to the terms of this Privacy Policy and consent to us collecting, using and disclosing your information as described.
Contact us
For privacy enquiries, access requests or complaints, please contact:
Nelson Bay Real Estate
Phone: 02 4981 2655
Email: mail@nelsonbayrealestate.com.au
Download: 2026 PrivacyPolicyandCollectionNotice