Privacy Policy (last update 19 December 2025)
Nelson Bay Real Estate Pty Ltd (Trading as Nelson Bay Real Estate, Tilligerry Real Estate, and Bay Business Centre)
Nelson Bay Real Estate is committed to protecting the privacy of our clients, customers and website users. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect personal information in the course of operating our real estate business.
What personal information we collect
We may collect personal information including, but not limited to:
- names, addresses, phone numbers and email addresses
- identification details where required by law
- property ownership and transaction details
- information provided when making enquiries, requesting appraisals, attending open homes or entering into agreements
- marketing preferences
We generally collect personal information directly from you, but may also collect it from third parties such as solicitors, conveyancers, financial institutions, government bodies or publicly available sources where lawful.
How we use personal information
We collect, hold and use personal information for purposes including:
- acting as agent for vendors and landlords
- providing market appraisals and property advice
- facilitating the sale, purchase or leasing of property
- communicating with purchasers, tenants and prospective clients about properties
- conducting open house inspections and managing security and access
- complying with legal and regulatory obligations
- marketing our services and properties, where permitted
We only use personal information for purposes reasonably related to our real estate services, or as otherwise permitted or required by law.
Marketing communications
We may use personal information to provide marketing communications about properties, services or opportunities we believe may be of interest.
You may opt out of receiving marketing communications at any time by:
- using the unsubscribe option in our emails
- contacting us by phone or email
We comply with the Spam Act 2003 (Cth) in relation to electronic communications.
Disclosure of personal information
We may disclose personal information to third parties where necessary to provide our services, including:
- vendors, purchasers, landlords and tenants
- solicitors, conveyancers, financial institutions and valuers
- pest and building inspectors and other professional service providers
- owners’ corporations and strata managers
- advertising platforms, media organisations and online property portals
- government, regulatory and statutory authorities where required by law
We take reasonable steps to ensure that third parties handle personal information in accordance with privacy obligations.
Overseas disclosure
Some service providers we use (such as cloud-based software, CRM systems, email or marketing platforms) may store or process data outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure that personal information is protected in accordance with the Australian Privacy Principles.
Access and correction
You may request access to the personal information we hold about you, or request correction of that information if it is inaccurate, out of date or incomplete.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.
Complaints
If you believe we have breached your privacy, you may make a complaint by contacting us.
We will investigate all complaints promptly and take reasonable steps to resolve them. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Employee records
Personal information relating to current or former employees is handled in accordance with applicable laws. Certain employee records are exempt from the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Contact us
For privacy enquiries, access requests or complaints, please contact:
Nelson Bay Real Estate
Phone: 02 4981 2655
Email: mail@nelsonbayrealestate.com.au